Frequently Asked Questions
Monday - Friday 9AM to 12AM EST
Saturday - Sunday 9AM to 6PM EST
You can email or order online at any time and we will process your request as soon as we are back in the office.
We only accept orders from within the United States. Whether you're an individual or a corporation, you must be appropriately licensed to purchase the products listed on our website. Some of these products are restricted to licensed medical professionals. If you're uncertain about your license status or the products you can order, our customer service team will be more than happy to assist you. You also have the option to authorize someone else, such as your medical spa coordinator, to place an order on your behalf. To do this, you'll need to complete an authorization form that identifies the person you're authorizing. The form must be signed by the licensed individual or business we have on record. Once we receive this signed form via fax or email, the person you've designated will be able to order on your behalf. Please note that this option is only available to customers placing orders from within the United States.
All prices we quote on Medical Spa RX are in US dollars.
If you are interested in a product but do not see it for sale on our site, we may still be able to locate it for you. Please call or email our customer service team so they can check the availability of the product. We are happy to help you find what you need.
We ship your order within two business days, and on average the orders take around five to seven business days to arrive. If for some reason stock is not immediately available when you place an order, we will tell you when we expect to ship your order. Orders are shipped with express service so you get them as soon as possible. When we ship your order, we will send you a tracking number within 24 hours. If you use our Group Buy order option, we will only ship your order once total orders meet the minimum required amount.
You can pay for your order using Visa and MasterCard credit cards. Sorry, we do not support 30-day payment terms at this time.
Shipping prices may vary depending on your location. See our Shipping and Returns information for more details.
Some products on our website may list multiple prices. If you purchase between 1 and 5, you pay our standard price, but the more you buy, the lower your price. The lowest-price option is the Group Buy, where you combine your order with orders from other small businesses. Once the total orders reach a minimum quantity, you all receive your items at the discounted price. For more details, see our Group Buy Savings Program information.
You can order one product or one hundred. The more you buy, the greater the discounts.
The only difference between the products we sell on MedicalSpaRX.com and the products you buy locally is the packaging. Since multinational manufacturers must package their products according to the distribution country's requirements, there may be slight differences in packaging around the world. You can feel secure knowing the products you order from MedicalSpaRX will always be of the same quality that you buy locally. In many cases, products are manufactured by different companies overseas since the major patent holder for the product may offer marketing rights to different companies in certain areas. For example, Restylane is marketed exclusively by Medicis in North America and in Europe by Q-Med. All products we sell are original, genuine products in original manufacturer's packaging, sealed and unadulterated.
If you have found a lower price, for the same product and similar quantity, shipping costs, and other terms, we may be able to meet or beat that price. Simply send us an invoice or other recent proof of the competitor's price.
If you refer a new client to us, we will credit your account $800 after your referral orders $2,000 of product. The credit will be automatically added to your account once this happens and you can use it towards your next purchase. We notify you when your referral opens an account and when your account credit is available. To participate, ask your referral to mention your name when they open their new account. Alternatively, you can tell us their name and contact information, and we will reach out to them to discuss the benefits of opening an account. You can refer a new client using our referral form.
If you are having problems accessing your account, contact one of our customer service representatives for help.
one of our friendly customer service associates through phone or email. Our knowledgeable customer care team will be happy to help you.